L2 Diploma in Business Administration

To be awarded the Level 2 Diploma in Business and Administration learners must achieve a minimum of 36
credits:
• a total of 21 credits from Group A (mandatory)
• a minimum of 9 credits from Group B
• the remaining 6 credits can come from Groups B, C or D
A minimum of 28 credits must be achieved at Level 2 or above.

450 hours

229 hours

This qualification is designed for learners aged 16 and above who are working in or looking to work in a business administration role or similar.

This course will be delivered through online sessions.

Content-
Group A mandatory units
• Unit 01 Communication in a business environment (3 credits)
• Unit 02 Understand employer organisations (4 credits)
• Unit 03 Principles of providing administrative services (4 credits)
• Unit 04 Principles of business document production and information management (3 credits)
• Unit 05 Manage personal performance and development (4 credits)
• Unit 06 Develop working relationships with colleagues (3 credits)*
Group B optional units
• Unit 07 Administer the recruitment and selection process (3 credits)
• Unit 08 Handle mail (3 credits)*
• Unit 09 Organise business travel or accommodation (4 credits)
• Unit 10 Provide reception services (3 credits)
• Unit 11 Provide administrative support for meetings (4 credits)
• Unit 12 Prepare text from notes using touch typing (4 credits)
• Unit 13 Manage diary systems (2 credits)
• Unit 14 Collate and report data (3 credits)
• Unit 15 Contribute to the organisation of an event (3 credits)
• Unit 16 Employee rights and responsibilities (2 credits)
• Unit 17 Prepare text from shorthand (6 credits)
• Unit 18 Buddy a colleague to develop their skills (3 credits)
• Unit 19 Store and retrieve information (4 credits)*
• Unit 20 Administer finance (4 credits)
• Unit 21 Prepare text from recorded audio instruction (4 credits)
• Unit 22 Archive information (3 credits)
• Unit 23 Administer human resource records (3 credits)
• Unit 24 Produce business documents (3 credits)
• Unit 25 Produce minutes of meetings (3 credits)
• Unit 26 Meet and welcome visitors in a business environment (2 credits)
• Unit 27 Health and safety in a business environment (2 credits)
• Unit 28 Use a telephone and voicemail system (2 credits)
• Unit 29 Contribute to the development and implementation of an information system (6 credits)
• Unit 30 Monitor information systems (8 credits)
• Unit 31 Develop a presentation (3 credits)
• Unit 32 Deliver a presentation (3 credits)
• Unit 33 Analyse and present business data (6 credits)
• Unit 34 Maintain and issue stationery and supplies (3 credits)
• Unit 35 Use and maintain office equipment (2 credits)
Group C optional units
• Unit 36 Using email (3 credits)
• Unit 37 Bespoke software (3 credits)
• Unit 38 Spreadsheet software (4 credits)
• Unit 39 Data management software (3 credits)
• Unit 40 Presentation software (4 credits)
• Unit 41 Word processing software (4 credits)
• Unit 42 Website software (4 credits)
• Unit 43 Deliver customer service (5 credits)
• Unit 44 Participate in a project (3 credits)
• Unit 45 Processing customers’ financial transactions (4 credits)
• Unit 46 Payroll processing (5 credits)
• Unit 47 Process information about customers (3 credits)
• Unit 48 Develop customer relationships (3 credits)
Group D optional units
• Unit 49 Understand the use of research in business (6 credits)
• Unit 50 Understand the legal context of business (6 credits)
• Unit 51 Principles of marketing theory (4 credits)
• Unit 52 Principles of digital marketing (5 credits)
• Unit 53 Principles of customer relationships (3 credits)
• Unit 54 Understand working in a customer service environment (3 credits)
• Unit 55 Know how to publish, integrate and share using social media (5 credits)
• Unit 56 Exploring social media (2 credits)
• Unit 57 Understand the safe use of online and social media platforms (4 credits)
• Unit 58 Principles of equality and diversity in the workplace (2 credits)
• Unit 59 Principles of team leading (5 credits)

All units are internally assessed by your Tutor or Assessor using a portfolio of evidence.

Please contact Integer on 01288 356263 for details of fees and funding opportunities.

Learners who achieve this qualification could progress to:
• Level 3 Diploma in Business Administration
• Level 3 Diploma in Customer Service.