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*Funding opportunities available*

Diploma in Work-Related Studies for the Customer Service Sector (RQF)

Diploma in Work-Related Studies for the Customer Service Sector (RQF)

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Diploma in Work-Related Studies for the Customer Service Sector (RQF)

Boost your reputation amongst customers with this qualification.

Good customer is easy to talk about but harder to do. That’s why we’ve developed the Highfield Level 1 Diploma in Work-Related Studies for the Customer Service Sector.

With this qualification, you’ll be able to make sure your team is fully versed in the principles of customer service in a way that contributes positively to your business.

Further Information

Structure

Our customer service qualification is based on our own exceptionally high customer service standards, and will give your learners a great introduction to the customer service environment or support staff already in their role.

Topics include:

  • Making conversation and building rapport
  • Complaint resolution
  • Communication methods

Course Duration

This course can be achieved within 6 months.

Total Qualification Time

370 hours

Guided Leaning Hours

296 hours

Who is it suitable for?

These qualifications are aimed at all learners with the aim of providing them with an introduction to the customer service environment and to provide individuals with the knowledge and understanding to enhance their success in employment. The content and structure of each qualification is designed to be flexible for learners to achieve a variety of customer service skills

Entry Requirements

Learners should be 14 or over and it is recommended that they have a good level of literacy (verbal and written) skills

How many credits are required to complete it?

To complete the Highfield Level 1 Diploma in Work-Related Studies for the Customer Service Sector
(RQF), learners must complete all the mandatory units and credits.

Delivery & Content

This course will be delivered through offline sessions.

To complete the Level 1 Diploma in Work-Related Studies for the Customer Service Sector (RQF), learners must complete all the 13 mandatory units listed below-

  1. Creating First Impressions
  2. Making Conversation and Building Rapport
  3. Complaint Resolution
  4. Listening Techniques
  5. Standardised Approach to Customer Service
  6. Communication Methods
  7. Expectations of working in a customer service role
  8. Use of online and digital software and systems
  9. Legislation and Regulation in the Customer Service
    Environment
  10. Personal Development within Customer Service
  11. Awareness of Equality and Diversity
  12. Customer Feedback
  13. Teamwork in Customer Service

Assessment

All units are internally assessed by your Tutor or Assessor using a portfolio of evidence.

Fees & Funding

Please contact Integer on 01288 356263 for details of fees and funding opportunities.

Outcomes & Progression

On successful completion of this qualification, learners may wish to continue their development by undertaking one of the following qualifications:
• Level 2 Certificate in Customer Service (RQF)
• Level 2 Diploma in Customer Service Skills (RQF)
• Level 2 End-Point Assessment for Customer Service Practitioner

  • Flexible, Simple Learning

    The ability to study at your own pace, on your own schedule, with variety of qualifications available is a major advantage. This flexibility makes it accessible for people balancing work, family, or other commitments to pursue their Professional goals.

  • Expert Support

    Offering full 1-to-1 tutor support on all courses ensures that learners receive the guidance and help they need at every step. This personalized attention significantly enhances the learning experience and success.

  • Funding Options

    Understanding the importance of education, we provide funding options to help spread the cost of your course. This approach ensures that financial constraints don't hinder your learning journey, making education accessible and achievable for all.