*Funding opportunities available*
Certificate in Work-Related Studies for the Customer Service Sector (RQF)
Certificate in Work-Related Studies for the Customer Service Sector (RQF)
Certificate in Work-Related Studies for the Customer Service Sector (RQF)
Ensure customer satisfaction with this leading customer service qualification.
Businesses are increasingly aware of the impact customer service can have, good and bad. That’s why it’s vital in today’s job market that learners and recruits have a good understanding of customer service.
The Highfield Level 1 Certificate in Work-Related Studies for the Customer Service Sector has been designed to give learners and employees a good, fundamental understanding of the importance of customer service and their contribution.
Further Information
Structure
The Highfield Level 1 Certificate in Work-Related Studies for the Customer Service Sector include the following topics:
- Making conversation and building rapport
- Complaint resolution
- Communication methods
Course Duration
Learners can achieve this qualification within a month.
Total Qualification Time
130 hours
Guided Leaning Hours
101 hours
Who is it suitable for?
These qualifications are aimed at all learners with the aim of providing them with an introduction to the customer service environment and to provide individuals with the knowledge and understanding to enhance their success in employment. The content and structure of each qualification is designed to be flexible for learners to achieve a variety of customer service skills.
Entry Requirements
Learners should be 14 or over and it is recommended that they have a good level of literacy (verbal and written) skills.
Delivery & Content
This course will be delivered through offline sessions.
To complete the Highfield Level 1 Certificate in Work-Related Studies for the Customer Service Sector
(RQF), learners must complete the following:
• A minimum of 101 Guided Learning Hours (GLH) from any of the below units :
- Creating First Impressions
- Making Conversation and Building Rapport
- Complaint Resolution
- Listening Techniques
- Standardised Approach to Customer Service
- Communication Methods
- Expectations of working in a customer service role
- Use of online and digital software and systems
- Legislation and Regulation in the Customer Service
Environment - Personal Development within Customer Service
- Awareness of Equality and Diversity
- Customer Feedback
- Teamwork in Customer Service
Assessment
All units are internally assessed by your Tutor or Assessor using a portfolio of evidence.
Fees & Funding
Please contact Integer on 01288 356263 for details of fees and funding opportunities.
Outcomes & Progression
On successful completion of this qualification, learners may wish to continue their development by undertaking one of the following qualifications:
• Highfield Level 2 Certificate in Customer Service (RQF)
• Highfield Level 2 Diploma in Customer Service Skills (RQF)
• Highfield Level 2 End-Point Assessment for Customer Service Practitioner
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Flexible, Simple Learning
The ability to study at your own pace, on your own schedule, with variety of qualifications available is a major advantage. This flexibility makes it accessible for people balancing work, family, or other commitments to pursue their Professional goals.
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Expert Support
Offering full 1-to-1 tutor support on all courses ensures that learners receive the guidance and help they need at every step. This personalized attention significantly enhances the learning experience and success.
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Funding Options
Understanding the importance of education, we provide funding options to help spread the cost of your course. This approach ensures that financial constraints don't hinder your learning journey, making education accessible and achievable for all.