L2 Security Customer Service Practitioner

L2 Security Customer Service Practitioner

L2 Diploma Customer Service Practitioner (RQF)

  • No Cost – Covered by your digital levy account (E4000)

The course comes with one of the below options for FREE:

  • L2 NVQ Spectator Safety
  • L3 Emergency First Aid at Work
  • L2 Fire Safety
  • L2 Health and safety
  • Contract of employment — preferably 30+ hours a week
  • Willing to fully commit for at least 12 months
  • Functional skills in Maths and English at level 2 or GCSE Grade C and above
  • Knowing your customers Communication
  • Understanding the organisation Influencing skills
  • Meeting regulations and legislation Personal organisation
  • Systems and resources Dealing with customer
  • Your role and responsibility conflict and challenge
  • Customer experience Developing self
  • Product and service knowledge Team working
  • Interpersonal skills

This qualification is taught via a blended approach of some classroom based sessions and distance learning via an e-portfolio and e-learning programme.

Candidates will need assessing at least once every 2 months to evidence competence of these elements and confirm the Candidate is ready for End Point Assessment.

Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level.


Due to the continuing COVID-19 pandemic, all classroom training and assessments have been postponed and our training centers will remain closed until further notice.

We are closely monitoring guidance from the UK Government and NHS England and will reopen as soon as it is safe to do so.

In the meantime, we are working with all our learners and apprentices remotely using a variety of methods, including distance learning materials, e-learning platforms, and video conferencing facilities.

Our staff is currently working from home and staying in touch with our learners and apprentices using the above methods.

If you have any queries regarding your course or any other matter, please either email us on mail@integer.co.uk or call us on 01288 356263

Stay safe, follow government advice and we hope to see you again soon.