L2 Security Customer Service Practitioner

• No Cost – Covered by your digital levy account (E4000)

The course comes with one of the below options for FREE:

• L2 NVQ Spectator Safety
• L3 Emergency First Aid at Work
• L2 Fire Safety
• L2 Health and safety

• Contract of employment — preferably 30+ hours a week
• Willing to fully commit for at least 12 months
• Functional skills in Maths and English at level 2 or GCSE Grade C and above

• Knowing your customers Communication
• Understanding the organisation Influencing skills
• Meeting regulations and legislation Personal organisation
• Systems and resources Dealing with customer
• Your role and responsibility conflict and challenge
• Customer experience Developing self
• Product and service knowledge Team working
• Interpersonal skills

This qualification is taught via a blended approach of some classroom based sessions and distance learning via an e-portfolio and e-learning programme.

Candidates will need assessing at least once every 2 months to evidence competence of these elements and confirm the Candidate is ready for End Point Assessment.

Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level.