Level 3 Diploma in Business Administration


This qualification is aimed at individuals working in a senior business administration role. It aims to develop learners’ knowledge and understanding across a range of administrative practices and tasks, e.g. managing information


The minimum guided learning hours for this qualification are 282 (depending upon units selected). It is normally completed in any from 4 to 12 months.

Learners must be aged 16+ and have a good level of literacy and numeracy.

Integer can offer CPD in a range of subject areas including First Aid, Stress Management, Prevention and Control of Infection, Mental Health Awareness.

Learning can be undertaken through classroom tutor-led sessions, online learning or distance learning.

Learners must achieve all 5 mandatory units:

  1. Communicate in a business environment
  2. Manage personal and professional development
  3. Principles of business communication and information
  4. Principles of administration
  5. Principles of business

Plus a total of 31 units from the following optional units:

Optional Group B
-Contribute to the improvement of business performance
-Negotiate in a business environment
-Develop a presentation
-Deliver a presentation
-Create bespoke business documents
-Contribute to the development and implementation of an information system
-Monitor information systems
-Evaluate the provision of business travel or accommodation
-Provide administrative support in schools
-Administer parking and traffic challenges, representations and civil parking appeals
-Administer statutory parking and traffic appeals
-Administer parking and traffic debt recovery
-Administer legal files
-Build legal case files

-Manage legal case files
-Manage an office facility
-Analyse and present business data
-Produce business documents
-Store and retrieve information
-Produce minutes of meetings
-Handle mail
-Prepare text from shorthand
-Prepare text from recorded audio instruction
-Maintain and issue stationery and supplies
-Contribute to the organisation of an event
-Organise business travel or accommodation
-Provide administrative support for meetings
-Administer human resource records
-Administer the recruitment and selection process
-Administer parking dispensations
-Administer finance
-Buddy a colleague to develop their skills
-Employee rights and responsibilities
-Support environmental sustainability in a business environment
-Resolve administrative problems
-Prepare specifications for contracts
-Prepare text from notes using touch typing

Optional Group C
-Promote equality, diversity and inclusion in the workplace
-Manage team performance
-Manage individuals’ performance
-Manage individuals’ development in the workplace
-Chair and lead meetings
-Encourage innovation
-Procure products and/or services
-Implement change
-Implement and maintain business continuity plans and processes
-Participate in a project
-Develop and maintain professional networks
-Develop and implement an operational plan
-Manage physical resources
-Prepare for and support quality audits
-Manage a budget
-Manage a project
-Manage business risk
-Recruitment, selection and induction practice
-Organise and deliver customer service
-Resolve customers’ complaints
-Using email
-Word Processing Software
-Website Software
-Spreadsheet Software
-Presentation Software
-Bespoke Software
-Database Software

Optional Group D
-Principles of leadership and management
-Principles of market research
-Principles of marketing and evaluation
-Principles of digital marketing and research
-Principles of marketing stakeholder relationships
-Understand the customer service environment
-Understand the legal context of business
-Principles of Social Media within a Business

The qualification is assessed by a portfolio of evidence.

This qualification is eligible to be supported via an Advanced Learner Loan at £2882.

On successful completion of this qualification, learners may wish to continue their development by undertaking one of the following qualifications:

– Level 3 Diploma in Management
– Level 4 qualifications in Management