L4 Passenger Transport Operations Manager

• A passenger transport services operations manager is required to have a detailed understanding of the operational transport service, its targets and obligations, the relevant transport infrastructure and its assets. Their role may involve financial and budget responsibilities, day to day operational management of a passenger transport environment, compliance and quality checks and people management.An apprenticeship in passenger transport services is your first stop to a great career in an exciting and dynamic industry.

• L4 Apprenticeships standard Passenger Transport Operations Manager

• Typically 18 months

Employers will set their own entry requirements, but it is expected that the individuals would have worked within a supervisory role prior to undertaking this apprenticeship.

Apprentices without Level 2 English and maths will need to achieve this level prior to taking their end point assessment.

One of the following can be added to the Apprenticeships

IOSH Managing Safely, L4 NVQ Diploma Spectator Safety Management, Level 3 award in Assessing Competence in the Work Environment, L3 award First Aid at Work.

9 x taught sessions with a Sector Matter Expert covering:

• SAFETY: Understand how to ensure you and your customers, contractors and stakeholders comply with relevant rules, procedures, regulations and laws and the effect of non- compliance on the business.
• QUALITY: Understand the range of products and services and how value and increased efficiency can affect commercial transport environments and how this can be improved upon.
• CUSTOMER SERVICE: Understand the diverse range of customers, contractors and stakeholders and their needs, rights and expectations. Understand how to provide an excellent service that promotes the transport industry.

MANAGEMENT: Understand your role and responsibilities within the organisation, the wider transport network, its targets, performance measures and obligations. This could include managing a busy station and responsibility for operational performance

Candidates will need assessing at least once every 10 weeks to evidence competence in skills and behaviors required for End Point Assessment

Levy employers: No cost – f12’000 per candidate from your digital account Non levy employers: 10% employer contribution of £1200