L5 Operations / Department Manager

L5 Diploma Operations / Departmental Manager with IOSH and CMI and / or ILM eligibility

L2 Diploma Customer Service Practitioner (NU)

No Cost – Covered by your digital levy account (£9000)

  • The course can come with a FREE:IOSH Managing Safety — Integer Training would like to offer that for every manager that enrols on this apprenticeship we will offer to put them through IOSH either via the 3 days classroom package or online learning
  • Age 16+ • Contract of employment — preferably 30+ hours a week
  • Willing to fully commit for at least 24 months
  • Functional skills in Maths and English at level 2 or GCSE Grade C and above
  • All Managers will be provided with a HABC e-portfolio (via one drive) for completion (below demo) https://www.highfield.co.uk/products/ item/393/new-level-5-operations-departmental-manager/

Taught Sessions – Recommended taught session every 2 months:

  • Session 1: Operational management • Session 6: Building Relationships
  • Session 2: Project Management Session 7: Communication
  • Session 3: Finance Session 8: Self-Awareness
  • Session 4: Leading People Session 9: Management of Self
  • Session 5: Managing People Session 10: Decision making

On completion of each training day the Manager will complete the Highfield e-portfolio module to enhance their understanding of the subject. This will all be stored in a file on One-drive

This will account for the 20% of the off the job training requirements and this training time will take place during the Managers working hours and evidenced via a contact log and session registers.

Apprentices will need assessing at least once every 2 months to evidence competence of these elements and confirm the apprentice is ready for EPA.

As a levy paying employer you will have been paying 0.5% of the wage bill into a digital account since April 2017

You will need to access and register Integer, this link explains the process: https://www.gov.uk/guidance/manage-apprenticeship-funds

On completion of this qualification you can register to become full members of the CMI ( Chartered Management Institute) or ILM (The Institute of Leadership and Management)


Due to the continuing COVID-19 pandemic, all classroom training and assessments have been postponed and our training centers will remain closed until further notice.

We are closely monitoring guidance from the UK Government and NHS England and will reopen as soon as it is safe to do so.

In the meantime, we are working with all our learners and apprentices remotely using a variety of methods, including distance learning materials, e-learning platforms, and video conferencing facilities.

Our staff is currently working from home and staying in touch with our learners and apprentices using the above methods.

If you have any queries regarding your course or any other matter, please either email us on mail@integer.co.uk or call us on 01288 356263

Stay safe, follow government advice and we hope to see you again soon.